Hello

I'm Jake McKee

People call me The Community Guy

About Me


I’m Jake McKee, aka: The Community Guy. I run a consulting practice called Community5, helping medium and large businesses assess and improve their online communities.

Community5 is my second company. My first, Ant’s Eye View, was sold to PwC (PriceWaterhouse Coopers) in 2012. I spent a year running the Apple Global Support Communities.

In a past (work) life, I spent 5+ years as the Global Community Development Manager for the LEGO Company. My primary function was as a liaison between the company and the adult LEGO hobbyists. I worked on projects and activities that helped to integrate the adult fans in the daily operations of the company.

I was part of the Community Development Team, a group we lovingly called an “incubator for where projects go to be born”. The group was spread over no fewer than 5 countries, and covered a wide range of projects including the LEGO Club, and of course the adult fan relations. We worked to change the company’s approach to one of marketing with consumers, rather than marketing at consumers. (I talk about this in past tense only because I’m no longer part of the team)

I went to school for traditional 3-D product design, but in 1994 I found the Internet. I soon realized that the concepts of product designs applied, but in a brand new way. A few days after graduating with a Product Design degree, I left Oklahoma State U. to move to Dallas and start with i.con interactive, a rising Internet development agencies. Later, I ran the Web development team at NVision Design, the agency that was responsible for the email viral game Elf Bowling. If you know it, you know it well. If you don’t know it, you missed out. It was kind of a big deal…

If you’re interested in finding out more about my work experience, check me out on LinkedIn.

On the personal side, I’m a amateur photographer, and a proud father of the best kid around.


“Jake isn’t the community guy, he’s THE Community Guy. And he might be the first one out there to recognize the power of connecting and empowering a company’s biggest fans. From his mantra of “Everybody goes home happy” to his thought leadership on a host of social media tools and techniques, Jake knows communities. And on top of that, he’s a great guy and fun to be around.”

Spike Jones

“I would highly recomment Jake for he is a reliable and creative person who brings results to any project he is associated with!”

Jim Foulds

“Jake made the mystery of building, sustaining and utilizing a growing community into a tangible outcome. Jake has an uncanny way of making the whole team perform better without forcing an agenda.”

Simeon Margolis

Blog

Confessions of a Super Fan

Confessions of a Super Fan

One of my favorite speaking topics is super fans… those crazy, wonderful people who love your brand so much, they invest their body and soul into the product and experiences. This time last year, the kind folks at Webbdagarna invited me to Sweden to introduce the idea of super fans to their audience. The speech […]

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The Second Act: Community Guy Rises

Hello. I’m Jake, the Community Guy. You may not recognize me… I know it’s been a while. Or you have never heard of me, since I’ve been a bit of a recluse lately. But I’m the guy who loves online community and has spent the better part of my career trying to bring community engagement […]

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The next step in the Ant’s Eye View journey

One hell of a ride. That’s the only way I can describe the last 6 years. It was about that long ago that I decided it was time for me to leave LEGO and strike out on my own. It was one of the hardest, and one of the best decisions I’ve ever made. LEGO […]

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The YouTube complaints department

While I’m in the mood for sharing hilarious movies about online commenting, this is pretty awesome.

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The problem with customer driven reviews

This would be hilarious if it wasn’t so sad. How is a customer supposed to use these two reviews to make a purchase decision? How are you thinking about making reviews more useful to your customers? (Click to zoom in)

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ze Frank gets it right

Hilarious, and surprisingly spot on look at foolish comments/trolls/online aggression.

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Resume

I am a long-time advocate and evangelist for online and offline community building, social customer engagement, social media, and customer-company interaction. I have been working with online communities, fan groups, and consumer groups since the early days of the Internet, and have a rich background in Web development, community management, business strategy, and product development.

I run Community5, a boutique consulting firm that helps organizations of all sizes build, optimize their online communities efforts. You can find my full resume on LinkedIn.

I have appeared in print a number of times.

Getting Started with LEGO Trains Social Media Marketing: An Hour a Day Social Media Marketing: The Next Generation of Business Engagement Cluetrain Manifesto 10th Anniversary Edition (afterword)
I wrote this book to help introduce LEGO fans to the joy of building LEGO Trains. I also used this writing process as a means to help troubleshoot the process of allowing LEGO fans to write LEGO themed books. I was the technical editor on this book, working closely with the author, Dave Evans. I helped co-write this book, diving deeper into social media marketing and customer engagement. The Cluetrain was one of my earliest inspirations when I started doing community work. The Cluetrain authors asked me to put an afterword in the 10th anniversary edition about his work with LEGO.


If you’re interested in seeing me in action, check out my speech in Sweden: Confessions of a Super Fan

Speaking Engagements

“I have seen how dynamic Jake is, and the fact that he refers to his work as “evangelistic” is telling, he is that passionate about helping his clients grow their presence in a meaningful way that produces results.”
– Jason Mueller

“Jake says just the right stuff at just the right times…and says nothing at the right times too.”
– Scott, FIRST

“Your panel was the best session at the conference!”
– Jim, SXSW attendee

“Thank you so much for your session. Having the basic information that you provided gave us an excellent foundation and your moderation during the open time helped give us solid direction. Thank you again for helping make this one of our best events!”
– Pat, TechData


I love speaking and do so whenever I can. Strategy sessions, panel discussions, keynote discussions, and training sessions make for a fun work day in my world.

Every session I do is customized to the audience, whether a corporate training session or a conference panel. My sessions tend to focus on these key areas:

If you’re interested in seeing me in action, check out this session from Webbdagarna 2017 in Sweden.

Photography

I’m a huge photography nerd. I’ve taken literally hundreds of thousands of photos and had my work displayed in some cool locations, including the Austin airport (my second home). I’ve traveled the world, always with a camera in my hand. Most of my travel bucket list items tie to photography goals.

If you’re interested in seeing a few of my images, check out my photo site at:

jakemckee.com

If you’re curious, the photos you see on this site are mine. The Buick Skylark was shot in Georgetown, Texas. The gear was shot in Panama. The bikes were shot in Amsterdam.

Contact

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Contact Info

jakemckee08@gmail.com