Location: San Mateo, CA
Wikia, Inc., the leading provider of community resources for building free content on every topic, is seeking an outstanding Community Development Associate.
Responsibilities
- Help new and existing communities grow by contributing content, offering advice to the wiki founder and welcoming new contributors.
- Assisting users and responding to their questions via email, ticketed CSR system, wiki talk pages and chat.
- Helping users with editing their wikis (i.e. creating templates and tables, and setting up category structures).
- Responding to requests for new wikis and creating them as needed.
- Testing new features and creating corresponding help pages and tutorials.
- Forwarding user comments, requests, and bug reports to the appropriate team.
Ideal Candidate
- Has excellent writing skills and can communicate proactively with others in friendly and simple terms.
- Enjoys multitasking and can meet several deadlines at once.
- Has passion for wikis and online communities.
- Has some experience with MediaWiki software and syntax.
- Thrives in a fast paced environment.
- Self-motivated with a demonstrated ability to work independently with attention to detail.
- Has some experience with MediaWiki software and syntax.
- Experience managing online communities or supporting online customers and/or heavy participation in an existing wiki community.
This position is in San Mateo, CA. Relocation assistance possible for the right candidate.
See also: http://www.wikia.com/wiki/Hiring
Please send a resume and introductory email to hiring@wikia.com and include CDA in the subject line.