Location: NYC
Community Manager – Online
This is a new role in a Start-Up division of a Large Financial Firm in NYC. This is an opportunity to work in a large-scale environment and work for a business that is evolving and so will this role. I think that someone who succeeds in this role will go very, very far in this organization. Help this firm take the “plunge” into an area that Financial Service Firms have not gone to yet - but good Community Managers have!!!!
Please reach me with any questions. I have a lot more detail. Please feel free to pass this onto others who may be interested
1. Community manager should seed the community by advocating on other sites. They should be able to track and recommend users from other sites who would be appropriate the tone and direction of the site.
2. CM is responsible for keeping the site fresh. This means using analytics to track activity in the different sites and categories, moving and directing users to the appropriate posting sites, track discussion threads inviting users to view related content or products or tools in the site to help their conversation.
3. Track, invite and promote active posters. Use the user ranking system to invite these users to act as mavens in different areas and provide appropriate rewards.
4. CM should track all posts for consistency and tone. Even more so than moderators, the CM should ensure that the Terms and Conditions are adhered to. CM should work with moderators to track and implement plans for removing posts and users where necessary.
5. Let the users own the site and direct the site. CM should take all feedback and work with product development to ensure that feedback is being managed and directly handled.