Location: Needham, MA
TripAdvisor LLC
TripAdvisor is looking for a smart, self-motivated Community Support Manager to help us monitor and edit our community-driven content areas as well as provide e-mail support to our dedicated users. We want to work with great people who are able to follow directions while working independently and are able to keep up with our fast-paced environment.
Requirements:
* College degree. * 1-2 years of experience supporting an online community * Ability to work independently, anticipate problems and devise creative solutions * Excellent people skills and the ability to resolve user issues diplomatically * Affinity for learning new applications quickly (the computer shy need not apply) * Participation in a forum, usenet, wiki, or social network — you must understand what drives members to stay active in an online community * Excellent command of the English language and ability to exercise editorial judgment * Knowledge of geography, popular tourist destinations and attractions
Responsibilities will include:
* Monitoring incoming user-generated content * Providing e-mail support to our community of users * Troubleshooting technical problems and escalate bug reports to engineering team * Monitor consumer feedback and product performance * Hiring, training and managing a team of freelancers * Additional responsibilities will be assigned as necessary
Please note: All interviewees will be tested on grammar and geography as well as related skill sets.
To apply, please send a resume, cover letter and salary requirements to content_jobs@tripadvisor.com. Please include “Community Support Manager” in the subject line. No phone calls, please; we will contact you if we are interested in scheduling an interview.
TripAdvisor LLC, is an equal-opportunity employer.