Location: San Francisco
Interested in assuming a leadership role and shaping the customer service division of an up-and-coming startup? We’re seeking a community service lead for our newly-launched and fast-growing website for kids, Dizzywood.com.
Job Responsibilities:
- Deliver superior customer service and treat customers with care in all circumstances
- Listen to the needs of our young customers and relay them to the development team
- Effectively handle and resolve customer concerns and support issues
- Reply to customer inquiries and develop standard responses
- Build and maintain community support forum and standard FAQ
- Moderate activity on website and determine appropriate policies in dealing with potential issues and problems that promote a safe and satisfying experience
- Determine customer service schedule and work with team to ensure effective coverage
- Assess program needs, research and implement productivity tools as necessary
- Help shape customer service vision and department structure
Job Qualifications:
- Experience with live moderation in a virtual world or chat rooms
- Strong problem-solving and mediation skills
- Excellent customer service skills with a positive, kid-friendly personality and the ability to work under pressure
- Team-oriented, self-starter with excellent organizational and communication skills (verbal and written)
- Detail-oriented with true commitment to provide superior assistance to customers
- Schedule flexibility
- College degree preferred
- 4+ years experience in customer service preferably at a community website, or high traffic Internet company
- Experience working with kids and a passion for games
- Familiarity with COPPA regulations and Internet safety for kids required
- Detailed background check will be required
If you’re looking for an opportunity to join a fun, innovative startup and the unique chance to build and grow its customer service division, please visit www.dizzywood.com/about-us.html to submit your resume, including your favorite game as a kid.