People call me The Community Guy
The crazy standards of TSA
by Jake McKee on 05 Nov, 2010 - Comments Off on The crazy standards of TSA
Anyone who travels a lot can tell you how silly most airport security methods employed by the TSA are. Consider: You’re required to show an ID and your boarding pass in order to make sure the names match. What does this really do? And now that I can print out a boarding pass at home, […]
Keep SXSWi Weird
by Jake McKee on 20 Mar, 2010 - 7 comments
Paraphrasing Bono: There’s been a lot of talk, maybe too much talk about this year’s SXSWi. This next song is Douchey South by Douchey. This year’s SXSW Interactive had 12,000 people attend. It was bigger than SXSW Music for the first time. It had 4,000 people more than the year before. Largely I heard two […]
Bad service kills amazing products
by Jake McKee on 29 Nov, 2009 - 3 comments
Have you ever offered cold drinks to people laying telecom lines outside your house? Have you ever pulled over to talk to telecom contractors to find out when their work in your neighborhood will be completed? Have you ever counted the days until you can have Verizon FiOS service activated? I have. I was literally […]
The United Breaks Guitars Effect
by Jake McKee on 26 Aug, 2009 - Comments Off on The United Breaks Guitars Effect
Last week I wrote about the United Breaks Guitars story and the reaction that because it wasn’t directly responsible for a drop in United stock price, it was still significantly problematic. So you can imagine my reaction when I saw the photo below last week while standing inline at the American Airlines check-in desk. I […]
The United Breaks Guitars Affect on United Airlines
by Jake McKee on 09 Aug, 2009 - 7 comments
Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums it up: Social media marketers (all 100 million of them, if my Twitter count is correct) are bending over backward to congratulate themselves on the effect the 4M YouTube views […]
The problem with the Kindle
by Jake McKee on 18 Jul, 2009 - 5 comments
I love Amazon. And I love my Kindle. But I’ve been waiting for this particular shoe to drop: This morning, hundreds of Amazon Kindle owners awoke to discover that books by a certain famous author had mysteriously disappeared from their e-book readers. These were books that they had bought and paid for—thought they owned. But […]
Why is a lack of knowledge cool?
by Jake McKee on 22 Jun, 2009 - 20 comments
Last week I was reading this article about Secretary of State Clinton talking about Twitter’s role in the Iranian elections. Overall, it’s an impressive statement of the role of social tools on the world stage. But one part had me thinking all weekend: “We promote the right of free expression,” the chief US diplomat added. […]
The Power of The One
by Jake McKee on 06 Apr, 2009 - Comments Off on The Power of The One
TechCrunch covers a private viewing of the new FriendFeed. Notice anything funny in the first line of their article: On Friday the FriendFeed founders Bret Taylor and Paul Buchheit debuted a radical redesign of the product for about 15 journalists, technologists, and Robert Scoble. Whether you love him or hate him, you can’t argue that […]
Success by 1000 Paper Cuts
by Jake McKee on 02 Apr, 2009 - 9 comments
As many of you know, I do quite a bit of public speaking. Most of my engagements focus on social engagement and customer experience, specifically helping business people figure out how to better connect with their customers, fans, and clients. There are a few questions I can always count on getting during or after the […]
When will Facebook learn?
by Jake McKee on 23 Feb, 2009 - Comments Off on When will Facebook learn?
Sarah Lacy posted on TechCrunch about the Facebook Terms of Service debacle. You know, the one where Facebook (again) made major changes (again) without properly considering their users (again) or vetting the changes in front of the user base (again). I asked Kelly—on this, the third major user uproar the company has faced on privacy […]