It seems obvious, but sometimes obvious is the most important things to ensure you don’t forget.
"Unless we listen to our community very carefully, they?ll find another site that works better for them. We have many public discussion boards on our site including a feedback forum. We really listen to suggestions and complaints on the boards, and we don?t make any big changes on the site without first discussing it with the community. Everyone has a voice on the site, and we listen to them all equally, which seems to be the most democratic approach."