My friends at the fantastic moderation company, eModeration, have launched a new suite of services that are worth checking out.
Setting up a new community
This is for companies that want to create a new community, or add to an existing community – for example, launching a new virtual world experience to an existing site, or relaunching an existing site, with a new community strategy. Some of the services that eModeration provide as part of this package include: objective and strategy creation; market research; defining community products and tools; seeding programmes; moderation tools; advising on tone, culture and content to fit brand values; writing user guidelines, help information, community rules and FAQs; and best practice consultancy.
Strategic analysis and health check – for existing communities
This is for companies that have an existing community, but want to make it work better for them. eModeration will: assess what is working and what isn’t; evaluate the community goals; create or enhance a community integration strategy; evaluate and recommend community tools and products; evaluate and advise on tone and culture; and lead the overall change management process.
Ongoing community management
This service allows companies to outsource their ongoing community management to eModeration’s team of community experts. The key aim of this service is to encourage positive participation by users in the community; and to assess progress and success of the community. The ongoing community management package includes: hosting communities, including seeding message boards and encouraging discussions and contributions from users; daily checks to ensure the community is functioning properly; continual feedback on how to improve how it is working; integration with a brand website; writing community newsletters and creating content from user contributions; keyword tracking and buzz monitoring; beta testing for new features; and ongoing analysis of trends, competitors and industry insights.
You can learn more about eModeration at their Web site. Tell ’em Jake sent ya.