What a fun idea for a site! I spent 30 minutes voting before I realized it. “CommandShift3 is like Hot or Not. Except, instead of clicking on hot babes, you click on hot websites.”

This is a fantastic story, especially with the proximity to my recent post about great emails. Certainly the Amazon rep who wrote this response took more time, but here we are talking about how great Amazon service is (or at least can be). If this rep had said “my time is limited, I must focus on reducing costs, therefore turning emails as fast as possible”, Amazon would have missed out on this fantastic word of mouth reaction.

A great look at how one company tried (and failed miserably) to capitalize on a niche community. A must read.

Do you own/run/manage/admin a YahooGroups! group? Be sure to check out Moderator Central for tips, updates, news, etc.

Fantastic! Can we order in bulk??

Big news from Six Apart. I’ll be interested to see where this leads. “Although it’s been long-expected, Six Apart finally transitioned its Movable Type blogging software to an open-source license today.”