Just a reminder (there’s still time to book tickets!), I’ll be speaking at the Experiential Marketing Summit on May 8-10 in Chicago. Here’s the topic overview:
The most passionate customers don’t wait for your marketing. Fan clubs and fanfests are popping up left and right as brand evangelists (Star Wars fans, eBay fanatics) look for ways to congregate and celebrate the brands they love. But knowing how and when to tap into those events and determining the proper ways to support key customer guilds (without forcing corporate initiatives into the fray) can be a delicate science. Case study: A core group of Lego’s most loyal consumers—on their own—have created virtual communities and actual events built around all things Lego. You’ll hear from Lego’s community-building evangelist about the right approach for nurturing the brand’s most important relationships.
If you’re attending, please drop me an email or leave a comment. I’d love to meet you there!