Sometimes a job description comes across the Community Guy Jobs Board that I simply can’t help but share it’s so cool.
As a long time Amazon fan (I remember when the site was a solid tan background and only sold books), I’ve been so very impressed with the way their site and their community efforts have developed over the years. It’s disappointing that they don’t get more credit for the sheer volume of community/social features each and every page of their site has.
If you’re looking to be part of an impressive team and an impressive product, check out this job listing:
Amazon’s Community team is looking for a seasoned Community Moderation Manager to help shape our vibrant online community of reviews and discussions. As a key member of the Community team, you will have the unique opportunity to define the kind of community that Amazon creates on our websites around the globe. You will drive the definition and guidelines for all community based content, with a direct and visible impact on Amazon’s core customer experience.
The position will require working closely with the business managers and technical leaders on community direction and goals. You will also be responsible for managing moderation activity by our customer service teams. Above all, candidates must have excellent judgment and project management skills coupled with a passion for customers and community building. Ideal candidates will have five years equivalent demonstrated work experience, great analytical skills, strong customer experience judgment, superb communication skills, excellent interpersonal skills, the ability to resolve conflicts and set priorities, and outstanding customer insight.
Specific responsibilities include the following:
- Work with business and product teams to define the tenor and character of community activity that we would like to cultivate.
- Establish the policy and guidelines that will shape the large online community on Amazon’s global websites.
- Collaborate with our customer service groups around the world to ensure consistent and clear moderation.
- Acting as an advocate for all participants in the community from customers to authors to vendors.
For more open positions, or to post an open position, head over to the Community Guy Job Board!